Support was just not helpful

Support was just not helpful

I really found it hard to get the help I needed from WFHI’s support. When I ran into problems setting up the database and using the calling tools, I expected there to be guides or quick answers, but I struggled to find any clear instructions. The contact options weren’t obvious, and calling support took ages to connect. Even once I managed, the explanations felt rushed and didn’t clear up my issues. It was quite frustrating because I wanted to get started quickly, and instead, I wasted my time looking for basic information that should have been easy to access. The sign-up and payment steps were okay, but without reliable support, the whole experience felt more difficult than it needed to be. I wish the training materials were better organized or that the telephonic support was more proactive. Overall, I can’t say the support was good, and I didn’t feel taken care of when I needed it most.