Support was inconsistent over time, surprisingly so
Initially, the telephonic support seemed helpful and timely when I needed clarification during training. However, as I continued using the software day to day, I noticed the support became less consistent. Some times, the team responded promptly to questions about the dialer or database features, but other times, getting a useful answer took far longer than expected. I found this surprising given the premium paid service model. The software itself functioned reasonably well most of the time, and automatic updates didn’t interrupt my workflow. But dealing with inconsistent communication day after day meant I couldn’t fully rely on support to resolve issues quickly. The invoicing and payment process was straightforward and clearly explained though, which was one positive aspect. Overall, I felt the support’s unpredictability stood out the most, undermining the otherwise decent experience of the platform.