Support was inconsistent despite some helpful hints
I've been through this support process multiple times now, and honestly, it hasn't matched my initial expectations at all. There were moments when the telephonic assistance was actually helpful, especially when clarifying how to use the database feature, but those moments were few and far between. Most times, it felt like the explanations were either incomplete or just repeated instructions I'd already read in the training material. Signing up and the payment process was quite straightforward, which was one of the few positive aspects. However, when I called for more personalized guidance, the responses were often delayed or too generic to resolve my actual problems. The automatic updates didn't seem to adapt to my workflow needs either, making things feel less intuitive than promised. I've explained my concerns plenty, but it still feels like the support service doesn't quite align with what was advertised beforehand. In summary, while there was some help available, it was overshadowed by frustrating gaps, and I can't say the overall experience met my expectations or made my work any simpler.