Support was inconsistent day to day, didn’t really click
After several days of using the software and contacting support multiple times, I found the experience quite frustrating. Initially, the support seemed okay and even answered some of my questions about the calling tools and database features. But as the days passed, the day-to-day support feel became inconsistent. Sometimes my calls during working hours went unanswered for a long time, and when I got through, the assistance was patchy. The communication felt disjointed, like the people on support didn’t have a clear process to follow or didn’t really know the product well. Automatic updates sometimes changed things unexpectedly, and the support wasn’t very proactive in informing me ahead or helping with adjustments. Billing and invoicing questions were especially difficult to get clear answers on, with answers that sometimes contradicted previous ones. Overall, the moment when it all clicked—that is, when I felt truly supported—didn’t really happen. Instead, the experience was marked more by confusion and delays. I think the system could be better if support was more reliable and consistent over time rather than just okay on the first interaction.