Support was inconsistent and not very reassuring
In my experience, the telephonic support had its ups and downs. At times, the people I spoke to were responsive and tried to assist me quickly, which I appreciated. However, there were several occasions where I had to wait longer than expected or felt that my concerns weren’t addressed fully, causing some frustration. The sign-up and payment process itself was smooth, and I didn’t face any issues with invoicing, so I can definitely say that part was fine. Another positive was the automatic updates worked quietly in the background without disrupting my workflow. But when it came to direct communication, the inconsistency was a real drawback. All things considered, I think the support could improve; I cannot say it was reliable throughout, so I would rate this experience on the lower side despite some good points.