Support was inconsistent and not reliable
The telephonic support experience over multiple days was mostly disappointing. Initially, I hoped support would quickly address queries about the dialer and database but daily interactions often resulted in long hold times or vague responses. Sometimes, the assistance helped clarify basic steps but more complex issues like how automatic updates affected workflows were not explained properly. The support availability seemed fragile for ongoing problems rather than immediate solutions. This created a situation where I had to learn a lot on my own to keep my remote working setup functional. The communication did not feel consistent throughout the week; some days answers were delayed significantly while other times conversations were too brief to resolve doubts. Billing and invoicing support responded but did not always give definitive answers leading to further confusion. Overall, the support system failed to meet the expectations I had for continuous help, so the experience was not positive for me during my working period with the software.