Support was inconsistent and a bit surprising over time
Using WFHI's telephonic support felt pretty unpredictable after the initial setup. At first, I thought it was decent since I could get through to someone relatively quickly and get answers. But as days passed, I noticed the responsiveness would vary greatly, sometimes taking much longer than I expected. It was also a bit surprising how the way my queries were handled changed; sometimes the representatives were very helpful, but other times I felt like I was being bounced around without getting real solutions. Apart from that, the platform itself was stable day to day with automatic updates not causing many issues. So I guess the support itself was the main aspect where I was caught off guard by inconsistency. I’m still undecided if that’s something I can accept long term or if it will become frustrating later on.