Support was hit and miss, the chat reply helped

Support was hit and miss, the chat reply helped

There was this one time when the automatic updates changed the calling tool interface overnight. I had to figure out most features myself since the telephonic support was slow to respond. When I finally got in touch via chat, the response was helpful and fixed a few issues quickly, which I appreciated. But other than that, the support seemed patchy with few explanations about the database feature updates provided proactively. The sign-up and payment processes had been fairly smooth initially, though. So while some parts of the support were quite useful, overall I ended up relying a lot on my own troubleshooting and learning.