Support was hit-and-miss, like I told a friend

Support was hit-and-miss, like I told a friend

I have to say the support experience was kind of a mixed bag. When I first contacted them about the dialer trouble I had, their responses were quick and polite, which I appreciated. However, after the initial reply, follow-ups became slower, and sometimes I felt left hanging for days before I got a solution. Talking to a friend, I’d say it’s decent when it’s working but not consistent. The hotline staff was friendly but sometimes seemed to miss details I mentioned earlier, so I had to repeat myself more than once. I guess that’s normal for tech services, but clearer communication would make a big difference. Overall, I’m not unhappy but also not wowed so far.