Support was hit and miss, got better only after a few days
Over the first few days of using the software, my experience with support and communication improved gradually. At first, when I faced some issues with the calling tools and database synchronization, getting prompt help was not easy. The support team seemed to have a standard response time and fixed some problems after repeated communication. However, at times their instructions were a bit vague, which made resolving issues slower than expected. It wasn’t until about the third or fourth day that the process clicked and interactions felt more efficient with clear updates and quicker assistance. The day-to-day behavior of the software itself was mostly stable, and automatic updates generally worked well without disruption after those initial days. Billing and invoicing steps also became clearer over time as I navigated the system more. So while the first moments of using support left me a little frustrated due to loose ends and communication gaps, persistence made the experience better. In the end, it was a mixed impression but leaned positive when the lines of communication finally opened up properly and started working better day after day.