Support was hit and miss, but training got me through
Hey, so I've been using WFHI's stuff for a while now, and honestly, it’s a bit of both good and bad. The training materials themselves are solid, they really helped me get the hang of the database and the dialer, which was crucial. When I hit a snag, support was sometimes helpful and quick on the phone, but other times it felt like I was waiting forever, which kinda annoyed me. The automatic updates seemed to throw me off a little initially, like one time the dashboard layout changed and I wasn’t sure how to navigate it. Billing and invoicing were easy enough though. Signing up was simple, no complaints there. Overall, the experience was kind of like chatting with your friend who's sometimes there immediately and sometimes barely reachable; I appreciated the assistance when it came, but the inconsistency was a bit frustrating. Still, I think with some patience, it works well enough for training and running calls.