support was hit and miss but not a total flop
Hey, so about the whole sales and pre-purchase thing, it was kind of a mixed bag honestly. Like at first when I reached out, the responses from the team were pretty quick which was great because I hate waiting, you know? But then sometimes when I needed details about the invoicing or how the dialer would mesh with my workflow, they took a bit longer to get back to me. The training materials were decent though and the database feature seemed well organized, which made me feel like the basics were solid. Signing up was fairly straightforward but I did get a little confused over the automatic updates part — wasn't really sure when or how those kicked in exactly. Also felt the telephonic support was a bit hit or miss — some calls were super helpful and patient while others were rushed. I guess it's the kind of product where if you keep poking around and asking, you get the info, but if you wait for perfect responses every time, it might be a drag. Overall, I’m on the fence; I’d say it’s worth a shot if you don’t mind following up a lot, and like I said, nothing was totally broken, just a little inconsistent.