Support was hit-and-miss but I might try again
So I’ve been using WFHI software and I gotta say the support was kind of all over the place. When I first started, I was a bit nervous about how I’d get help if something went wrong, especially with the dialer and updating the database features. Some times when I called, the folks on the line were really helpful and seemed to understand exactly what I needed, which made me feel confident that I could handle anything that popped up. But then other times, I wasn’t sure if they really got my problem or I had to explain things multiple times, which was a bit frustrating. Despite that, by the end of the onboarding and training, I was feeling more comfortable using the software myself, so maybe that helped reduce the number of calls. Now, if I had to decide whether I’d do it all over again, I think I would, mostly because the software is quite robust and things usually work once you get the hang of it. I think the uneven support was the only real hurdle but it didn’t stop me from sticking with it.