Support was helpful with setup but less needed later

Support was helpful with setup but less needed later

The communication and telephonic support from WFHI was very useful during the initial setup phase. I had a number of questions about integrating the dialer with my existing database, and the support team handled those promptly. However, after the initial onboarding, the need for ongoing support reduced significantly. The software updates happened automatically, and the training materials were comprehensive enough to guide me through most issues. What stood out was that the support was very proactive initially, ensuring the software was properly configured from the start. Overall, it did its job well, balancing on-call help with self-service options as time went on.