Support was helpful when reachable, though that wasn’t always quick
I found that the people behind the support were generally responsive but there were moments where that responsiveness wasn’t immediate, which affected my initial impression. At one point, I had a complication with the onboarding setup and tried calling the support number. After a short wait, I got through and the person was very helpful in clarifying what steps to take next. That’s when it clicked for me that the support team could really assist when they engaged. However, before that, I had sent an email and waited longer than expected for a reply, which was frustrating. It felt like sometimes the ticket system was a bit sluggish even though the staff was approachable when they did get back to me. In the grand scheme, the human side of support worked well, but the timing and speed of responses made the experience uneven. Ultimately, I got the help I needed, but the process to get there could be smoother, especially during busy onboarding phases. I think with better response times, the support could stand out more positively overall.