3 out of 53 of 5Verified purchaseSupport and communication
Support Was Helpful When It Eventually Worked
My experience with the support team was a bit of a mixed bag. At first, when issues popped up with the dialer tool, I wasn’t sure if they would be able to help quickly. The initial responses were slower than expected, and it felt like the problem might never be resolved. However, after a few calls and some patience, I finally got to speak with someone who really understood the issue and helped walk me through some fixes. The automatic updates later helped avoid similar problems with the software. Still, the moment it clicked was definitely after several tries and a fair bit of waiting, so I’m glad it got resolved but it could have been smoother.