Support Was Helpful Though Sometimes Repetitive
Reflecting on the support experience, I’d say it was generally positive but there were moments that tested my patience. The phone assistance was accessible and the staff usually knowledgeable, which was good since the software can be a bit complex at times. However, I did find myself having to explain certain issues more than once across different calls, as not everyone seemed fully up to speed. Additionally, there was a moderate waiting period before some of my concerns were taken up, which I could handle but would have preferred quicker turnaround. Still, the guidance I ultimately received helped me understand the software’s features better, especially around the dialer and database functions. Payment questions were addressed without fuss, which was reassuring. So, while the experience wasn’t flawless, it was definitely worth the effort, and I’d count on them again if needed.