Support was helpful though some steps felt a bit lengthy
The telephonic support offered by WFHI was consistently helpful and patient as I went through the process of setting up. They ensured I understood the next steps clearly, which was reassuring. However, I did notice that sometimes the sequence of guidance did not feel very intuitive, leading to a bit of back and forth to clarify what should come next. Although the support team worked hard to get me on track, it sometimes took more time than I expected because of the order in which things were explained. Still, overall communication was warm and respectful, making me feel cared for rather than rushed. Progressing through onboarding was possible without frustration, but the stepwise flow could be improved to be more streamlined. Invoicing and payments were handled efficiently as well, which added to a generally positive experience. I appreciate their willingness to assist and think the effort they put in did make a difference even if some rearrangement of steps would enhance the process.