Support was helpful, though some delays were frustrating
Telephonic support matched my expectations in several ways. When I reached out about the calling tools and dialing errors, the assistance was knowledgeable and guided me through the troubleshooting steps clearly. This was exactly what I hoped for when signing up. However, the wait time on the phone before actually speaking to someone was longer than I imagined it would be, which caused a little frustration. Once connected, though, the priority assistance was reassuring and effective in solving issues. Also, the software seems to receive regular automatic updates, which helps maintain stability without me needing to intervene much, matching well with the support promises I’d read beforehand. The invoicing and payment process was smooth upfront, although I'd say slight improvements in communication about update timings might make the overall experience better. Still, the good definitely outweighed the drawbacks, making me feel supported and confident enough to continue using the service.