Support was helpful sometimes, other times slow
My day-to-day experience with WFHI support has been mixed. On several occasions, I found their telephonic assistance quite helpful and responsive when I had minor issues with the calling tools and dialer. They guided me patiently on how to use the features better, which I appreciated. However, there were moments when getting through to a support agent took longer than expected, especially during peak hours. The updates provided via calls or emails were informative but I occasionally had to wait before receiving a clear response. Overall, the support worked adequately over time but was inconsistent in terms of responsiveness. I expect steady communication is key for a remote workflow software, so I hope the support can be more reliable consistently. Still, I found that when it worked well, it made managing my database and workflow smoother. The simple invoicing help was also generally accessible, though not always immediate.