Support was helpful sometimes but had its frustrating moments
My experience with WFHI support and communication was a mixed bag. When I called for help with setting up the dialer, the initial response was polite and somewhat clear. However, I noticed that when I repeated certain questions for clarification, I had to explain everything from scratch multiple times, which got frustrating. Support staff seemed to be knowledgeable but sometimes took longer than I expected to connect me to someone who actually understood my issue. During one wait, I was on hold for several minutes before speaking to a representative. Positively, once connected, the person helped me understand the software’s database feature better and gave step-by-step advice that was easy to follow. Unfortunately though, the need to wait and explain the problem repeatedly made it a tiring process overall. Despite these delays, the follow-up communication was decent via phone calls. I appreciated that the support team was reachable and attempted to assist me promptly, even if the procedure was slow at times. So in summary, their support had both patience and helpfulness but the wait times and repetition lowered my overall satisfaction.