Support was helpful resolving upgrade issue, but delay caused confusion
I had an experience where I needed assistance with the automatic updates that were supposed to enhance the dialer functionality. The support team, once contacted, provided clear instructions and eventually resolved the issue, which I appreciate. However, the delay before I got a proper response caused some confusion since I was not sure if the problem was on my end or theirs. The communication during this waiting period wasn't very clear, which made me unsure about the progress. I expect that if I were to need help again, I might face similar delays, though the team’s competence is not in question. The invoicing and payment worked well without any hiccups, and the initial onboarding chat was fairly structured. It is a mixed bag; the technical help was effective but the timing and follow-through could be better. Therefore, I am cautiously optimistic but would suggest improvements in communication speed for future interactions to avoid unnecessary uncertainty.