Support was helpful once, but ongoing needs less well met

Support was helpful once, but ongoing needs less well met

I found the telephonic support useful during the initial setup when configuring the calling tools and database features. They guided me through the most critical steps, and automatic updates did not cause problems then. However, after the first few weeks, follow-up support became less responsive and less tailored to ongoing issues I encountered during daily use. I often felt I was fending for myself with new questions about workflow optimization and prioritizing calls. While it was good that the first assistance clarified many foundational aspects, the lack of continuous, proactive support has been a drawback in keeping the system aligned with my evolving needs.