Support was helpful once, but much repetition and waiting
I found parts of the sales process clear enough, like the initial information on features and the pricing structure. The invoice and payment method were straightforward and transparent, which I appreciated. However, what frustrated me was the amount of waiting involved during onboarding and training. For instance, after contacting support about a dialer issue, I experienced long hold times and had to reiterate my problem multiple times to different agents. The repetition felt exhausting and slowed down the entire setup process significantly. While the automated updates did eventually fix some problems, the overall experience felt slower than expected. I acknowledge that the database feature was well integrated and worked smoothly once I got it set up, which was one positive in an otherwise cumbersome journey. But the waiting and back-and-forth certainly left me less confident about committing more time to this system.