Support was helpful in setup but ongoing updates need better communication
I found the telephonic support during the initial setup to be quite helpful. The team patiently walked me through configuring the calling tools and the dialer, specifically helping me get my database integrated smoothly. That one-off interaction made setting things up much less complicated than I expected. However, when it comes to ongoing use, I’m not fully confident yet. The automatic updates to the software arrived regularly, which is good, but sometimes they introduced minor glitches or interface changes without clear communication. This made me feel a bit unsure about whether I was missing new feature instructions or temporary bugs. On the payment and invoicing side, things were straightforward, and I had no issues there. Overall, I’d say the support was stellar at the start, which I appreciated, though I wish the update communications could be a little more consistent so I can keep track of adjustments without guessing.