Support was helpful - I’d definitely use this again
I found the WFHI telephonic support surprisingly efficient overall. Unlike many other times when I’ve had to call for help and wait ages or repeat my issue multiple times, this experience was much smoother. When I made calls about some queries regarding the dialer and database integration, the support team seemed to know their stuff and gave clear, concise answers without making me feel like I had to start from scratch each time. The waiting time was minimal, and I didn’t feel frustrated or rushed in the conversations. This made the whole experience much more pleasant. I liked that the support staff stayed on the line until I was sure my issues were understood and the solutions given. The interaction had a friendly tone which made me comfortable asking about other features like automatic updates and how they affect my workflow. Because of this positive and efficient communication, I would definitely go through the same support process again if needed. It’s great to know help is just a call away when using the software.