support was helpful during initial setup but ongoing issues lingered
During setup, the telephonic support was responsive and provided clear guidance on using the dialer and database features, which helped me get through the onboarding process without much trouble. The initial training covered most topics I needed, making the first steps straightforward. However, once I moved past the setup phase and started using the software regularly, some issues arose that needed continued support. For example, updating the database records and handling automatic updates occasionally caused confusion and required repeat calls for clarification. The support team was available but some follow-up explanations were inconsistent, so I felt like I had to explain the same issues multiple times. On the plus side, the sign-up and payment process worked smoothly with no problems, and invoices were issued promptly. Overall, I found the one-off setup assistance to be quite efficient, but the ongoing support experience was mixed both in timing and clarity, which slightly diminished my confidence in continuous use.