support was helpful but wait times could’ve been better
The overall experience with WFHI’s support and communication was a mixed bag for me. On one hand, when I did get through to support, they were knowledgeable and helped me resolve the issues I faced with the calling tools and dialer. On the other hand, there was quite a bit of waiting involved sometimes, and I found myself having to repeat the same details during different calls, which felt a bit frustrating. The automatic updates worked as intended and did keep the software current, which helped reduce some problems. I did appreciate that the team was polite and professional during these interactions, making the waiting somewhat easier to bear. The invoicing and sign-up process didn’t cause me any issues and was pretty efficient. While it was not seamless, the support did do the job ultimately, and my workflow didn’t break down too much. If there was room for improvement, it’d be faster response times and better continuity so I wouldn’t have to explain things multiple times. Despite these downsides, the software itself seems solid, so this review balances the good with the bad fairly well.