Support was helpful but wait time could improve

Support was helpful but wait time could improve

I had to call support a couple of times during my initial weeks and each time I found the representatives quite helpful in explaining the features and resolving minor setup issues. They guided me patiently through the database management and dialer settings, which was reassuring. However, there was a slight delay before I could actually speak to someone, which was a bit frustrating. I expect I might need help again in the future, especially with updates or if new features are introduced, so I hope the wait times improve. Despite that, the overall quality of assistance was good and the onboarding training prepared me well to navigate the workflow independently.