Support was helpful but took more effort than I thought
Overall, I found the support helpful, which met my expectations in terms of responsiveness and clarity, but it did take quite a bit of back-and-forth effort on my part to get issues fully resolved. At first, I thought everything would be pretty streamlined with quick answers, and while the telephonic support agents were knowledgeable and polite, I ended up spending more time explaining my concerns than I expected. The communication was clear once the conversation got going, and I appreciated that someone was always reachable during working hours. There was a wait time on some calls, which wasn’t a huge problem, but after multiple interactions I did feel a bit of fatigue. Still, the priority assistance they provided felt reliable when I needed it the most. So I’d say the support matched my expectations in helpfulness, but only if you’re willing to invest some effort coordinating with them and patiently clarifying your issues. Not fully effortless, but they did try to ensure my questions were answered thoroughly.