Support was helpful but took more effort than I expected
When I first decided to use WFHI’s services, I was hopeful that telephonic support and communication would be straightforward and efficient. To some extent, that expectation was met because the support staff were generally polite and tried to assist with my questions clearly. However, in practice, getting a resolution often involved multiple calls and explanations of the same issues, which took me longer than I anticipated. Sometimes there was a wait time when calling support, which added to the effort needed. On the positive side, the automatic updates occurred regularly and seemed to improve the system without me needing to intervene. The sign-up and invoicing process was clear and quick, which matched my expectations well. What surprised me was how the support experience required persistence and patience. I feel like some questions could have been better answered in the first interaction to save time. So, while the communication process delivered what it promised, I did find myself repeating points and following up more than I thought I would. Overall, the support was satisfactory but demanded more effort than the straightforward experience I had initially envisioned.