Support was helpful but took a bit longer to get started
My experience with the telephonic support and communication had its ups and downs. When I first began using the software and tried to set up my account and dialer features, I ran into a few questions and needed help to get everything working correctly. The support agents were friendly and knowledgeable, which was great, but it did take a little longer than I expected before I was fully up and running. Sometimes the wait times to connect with someone felt a bit lengthy, which made the onboarding stretch out more than I hoped. Still, once connected, the assistance was thorough and they made sure my queries were fully answered. I had to call multiple times during the initial phase, which is why I have a slight reservation about how quickly everything got set up. However, now that everything is settled and the automatic updates keep the system optimized, I feel confident using the software independently. Despite the slower start, I wouldn’t hesitate to use WFHI’s support again in the future because the quality of help was good. So yes, I would consider going through this experience another time, especially knowing the process is smoother after you get past initial hurdles.