Support was helpful but there was a delay
When I first encountered an issue with the dialer not connecting, I reached out to telephonic support expecting a quick fix since the phone number was provided clearly on the portal. The agent I spoke with was patient and explained the troubleshooting steps in detail, walking me through the database features that might impact call setup. However, it took quite some time to be connected to the right person who had the technical know-how to address the problem effectively. In the meantime, the automatic updates went through, which slightly complicated the situation as some features behaved differently than documented. Despite this, the support team kept me informed and followed up, making sure the issue was eventually resolved. Payment and invoicing had been smooth, so I felt confident in continuing with the software even after this hiccup. Looking back, the overall assistance was reassuring, but I would have preferred faster priority assistance to minimize downtime during my busy onboarding week. So, in summary, the support showed both strengths and weaknesses that I noticed right through the experience.