Support was helpful but the wait was tiring
I’ve had mixed experiences with WFHI’s support team. On the plus side, when I finally got to talk to someone, the assistance was competent and polite. They explained how automatic updates work and helped me see how to better use the calling tools and database features. However, it was quite frustrating to have to repeat my issue multiple times. Each time I called, I ended up explaining the same problem from scratch, which was tiring. The waiting time before reaching support was longer than I expected, and sometimes it felt like I was going in circles without a clear resolution timeline. Training was okay, but I wished there was a smoother support handoff when questions came up after onboarding. Still, the overall attitude of the team was good, and their knowledge helped me make some progress with the software features. I just wish the communication flow could be more efficient, reducing the repeated explanations and making the support experience less draining.