Support Was Helpful But Steps Could Be Ordered Better
So here’s the thing: when I started with WFHI, the support was definitely helpful and answered my calls and emails fairly quickly, so that side was good. But the order in which they asked me to set up the database, dialer, and then move to training felt a bit off. I would have preferred starting with the dialer basics and then the database because I was getting mixed up with too many things at once. They were great at explaining each step when I asked, but the recommended sequence made things a little more confusing in the beginning. On the plus side, the automatic updates worked smoothly in the background so I didn’t have to worry about keeping my system current. Overall, I’d say the support staff knows their stuff, but some rethinking of the onboarding steps could make the whole experience much smoother for new users like me.