The support provided was exactly as I expected: straightforward and helpful but not always very fast

The support provided was exactly as I expected: straightforward and helpful but not always very fast

The support provided was exactly as I expected: straightforward and helpful but not always very fast. I reached out for telephonic support twice, and both times the assistance was clear and addressed the issue. However, the waiting time on the call sometimes felt longer than anticipated. What I appreciated was the honesty in communication; I wasn’t promised immediate fixes, which aligned with what was advertised. The dialer functionality worked well and responded reliably during normal operations. On the downside, updates occasionally disrupted my workflow briefly, something I wasn't prepared for. So, overall, I get that the service has solid points, but there’s room for small improvements in speed and stability.