Support was helpful but sometimes slow
I reached out to the telephonic support once when I had trouble navigating the dialer settings. At that moment, the person on the line was patient and helped me clearly understand the steps to reset the preferences, which was great. However, outside of that instance, I found the communication a bit uneven. Sometimes my queries through email took a few days to get a response, which was frustrating when I needed to get things done quickly during a busy week. The software itself updates automatically, which happens smoothly and without problems. But, when considering if I’ll rely on support again, I’d say yes but cautiously. If something minor comes up, I might look for quick self-help options first because their database documentation wasn't detailed enough to resolve certain issues on my own. The invoicing and payment process was straightforward, though, and didn’t require assistance. Overall, support was decent in bursts with some delays in communication that could be improved for a smoother experience next time.