The responsiveness of the support team generally met my expectations, although there were moments wh

The responsiveness of the support team generally met my expectations, although there were moments wh

The responsiveness of the support team generally met my expectations, although there were moments when it felt like my queries took longer to be addressed. On one hand, they were very helpful especially when I faced difficulties with the dialer and database features. They provided clear explanations and tried to resolve issues remotely, which was appreciated. On the other hand, during some urgent needs such as invoice clarifications or training inquiries, the wait times were longer than anticipated. This occasionally disrupted my workflow since I rely heavily on prompt support to keep operations smooth. Still, the automatic updates for the software reduced some manual tasks, which helped lower the dependency on immediate human help. Overall, the balance between helpfulness and delayed responses leaves me content but with some reservation about the consistency of communication.