Support was helpful but some repeat calls stretched things out
I found the telephonic support generally helpful when I hit some snags while using the dialer and managing my database. The staff were patient and tried to clearly explain steps I should follow, which I appreciated. On the downside, I found myself having to repeat information on a couple of calls because the support person I got initially wasn’t fully up to speed on my previous conversations. That added some extra time and mild frustration to what should have been a smooth resolution. While the quality of the help was good, the waiting times between calls sometimes felt longer than necessary. So, the mix was positive overall, but with room to reduce those small hold-ups or repeated explanations. If they manage to tighten that aspect, the support during active use would be even better.