Support was helpful but some key guidance missing
I found the telephonic support to be responsive and patient whenever I reached out, which was comforting during the onboarding phase. However, I had to figure out several key features of the calling tools and database on my own because the training materials didn't cover every detail I needed. For example, there were some nuances with how the dialer integrated with the contact list that I only understood after trial and error rather than direct explanation. Communication was clear once I contacted support, but I wish there had been more proactive explanations or video guides covering advanced uses of the software. I spent a fair amount of time working things out independently, which slowed down my initial progress though it was ultimately rewarding. Overall, the staff was friendly and willing to help but an expanded training focus would improve the total experience by making the transition easier and less reliant on self-discovery.