Support Was Helpful But Some Issues Remained
When things went wrong, I found support helpful but not perfect. They answered my calls promptly most of the time and tried to solve the problems I had with the software access and the dialer feature. Yet there were a couple of times when the issues kept recurring despite my reports. Communication was clear, but the fixes took longer than I expected which was frustrating. On the plus side, the database feature worked well most days and updates came through automatically without needing my input. Signing up and the payment process were straightforward overall. So the good is that support is there and responsive, but the bad is that some glitches didn't seem to get fully resolved quickly which sometimes slowed down my work. It felt like they cared but sometimes ran out of immediate answers when I needed them most. I appreciate the effort but still think these things could be smoother.