Support was helpful but some guidance was missing
I found the telephonic support from the company generally helpful when I reached out, especially about questions related to billing and software features. However, I feel that the amount of self-directed problem solving expected was a bit more than I anticipated. The training gave an overview, but when it came to more specific questions about using the dialer or managing the database, I had to figure out a lot on my own. The automatic updates kept the software current without my intervention, which was a positive aspect, but also meant at times I noticed changes with little explanation. Having more frequent or detailed follow-ups from support about newly introduced features or changes would improve the experience. I appreciate the priority assistance option, though I didn’t use it frequently. Since the onboarding flow covered basics, I think extra layers of user guides or examples could help users avoid some frustration. Despite this, the overall support communication was courteous and allowed me to continue using the services effectively. If the company enhanced the documentation or preemptive guidance, it would feel more complete as a support resource.