Support was helpful but software access had some hiccups
In the end, I managed to get access and work with the software, but it wasn’t entirely hassle-free. The support team was responsive to my calls and helped me troubleshoot on several occasions, which I really appreciated. However, the software itself occasionally logged me out, or required me to restart sessions during the workday. These interruptions were frustrating when I was trying to use the calling tools and update the database entries. The onboarding training explained many features well, but some aspects of the interface felt a bit clunky and took more time to get used to. On the positive side, the invoicing and payment procedures were straightforward, and sign-up went without problems. So, while I had some technical issues to overcome, I think the step-by-step support made things manageable. The outcome is that I am able to work with the tools fairly regularly, even if it takes a bit more patience than I expected, thanks mostly to accessible telephonic support that was ready when needed.