Support was helpful but response timing could improve
I found the support staff to be quite knowledgeable and courteous whenever I reached out. They were able to answer most of my queries about the software and training sessions, which I appreciated. However, the time it took to get responses back, especially through telephonic support, was longer than I expected. Sometimes I waited over a day for callbacks or clarification, which slowed down my progress during onboarding and initial use. While the software itself is robust with clear automatic updates and well-organized databases, the delay in support responses made it less smooth than it could have been. Invoicing and payment processes were straightforward and clearly communicated, without any confusion. The calling tools and dialer worked reliably throughout, which made the waiting for support a bit less frustrating. Overall, the service was positive but the wait times for assistance marred an otherwise good experience. More prompt communication would definitely enhance the support quality during crucial early usage stages.