support was helpful but required a lot of figuring out on my end
When I first started using the software, I found that while the support team was eager to assist over the phone, a significant amount of trial and error on my part was necessary before things really clicked. The onboarding instructions were provided, but often they left me wanting more details on particular features like the dialer and database integrations. I appreciated the automatic updates that kept the software current without additional effort, but sometimes these changes added new options that were not fully explained in the communications from support. Over the course of the first week, I frequently had to navigate the dashboard and calling tools with only partial guidance, which sometimes slowed my workflow. Telephonic support was friendly and ready to pick up calls, which was a relief compared to just emailing back and forth, but they weren't always able to immediately answer my practical questions. Overall, using the software required a decent amount of independent working out, but with patience and repeated calls, I managed to get a handle on the core features. In the long run, the system feels solid, but for beginners, it demands persistence and willingness to learn largely on your own.