4 out of 54 of 5Verified purchaseSupport and communication
support was helpful but only during limited hours
I've found the telephonic support generally helpful but the timing was the main issue for me. Since my working hours often stretch late into the evening, it was frustrating that support was mostly available only during usual business hours. Whenever I tried to get assistance outside those times, I had to wait till support opened again. That disruption messed a bit with my work rhythm and delayed some clarifications I needed. What went well was that when they were available, responses were clear and they really tried to resolve issues quickly. I just wish support hours matched the flexible kind of workflow this software promotes.