Support was helpful but ongoing guidance was missing
I found the telephonic support fairly warm and generally responsive, which I appreciated during the initial setup stages. However, much of the setup felt like a one-off effort on my part, with minimal continued assistance afterwards. The software itself has features that could streamline remote workflows if I understood them better, but ongoing communication or check-ins from the team didn't happen. It felt like after signing up and the initial training, I was expected to do the rest alone. While I can't deny that the database feature works well once configured, I struggled a bit with the more complex parts of the dialing tools. This made the onboarding somewhat frustrating. I wish there was more consistent follow-up or perhaps refresher training sessions to help me master the software fully. The invoicing and payment process was clear though, so that part didn’t cause any issues. Overall, while support started warmly, it lacked the persistence needed to confidently keep going uninterrupted.