Support was helpful but ongoing guidance missed
My experience with WFHI support and communication was generally satisfactory but lacked some continuity. Initial setup and one-off training sessions helped get started well, and the telephonic support was responsive for immediate concerns. However, I found there was little ongoing guidance after that point to help with evolving needs or questions that arose with daily software use. The database feature and dialer worked well, but occasional updates introduced changes without thorough explanations, which left me to troubleshoot alone at times. I would have appreciated a more sustained communication channel or periodic check-ins to help adapt to software updates. So while one-off support was strong, the ongoing assistance wasn't quite up to what I feel is necessary for long-term ease of use and a smoother workflow.