Support was helpful but ongoing direct help was missing
The setup involved a lot of initial one-off support from the team, which was quite helpful in addressing the early hurdles I faced with the training and software access. They guided me through the onboarding flow and helped me understand how to use the dialer and database functions effectively. However, once that initial phase was complete, the ongoing support felt less accessible. It wasn’t clear how I could get quick answers for day-to-day issues or when automatic updates caused minor changes in the interface. While the invoicing and payment process worked smoothly without needing much help repeatedly, the lack of frequent or spontaneous support calls sometimes made me wonder if I was missing out on better guidance. The telephonic support was fine but mostly reactive rather than proactive. I think it would be better if there was more consistent ongoing engagement rather than mostly one-off initial setup assistance to keep users fully confident and efficient.