Support was helpful but one hiccup stood out
Initially, I was really impressed with how accessible the telephonic support was when I ran into a technical problem with the dialer. The team handled the situation calmly and walked me through the troubleshooting process without making me feel rushed. However, what stood out was a moment when the update deployment caused a brief downtime, and communication about that was minimal. I understand that software updates are necessary, and they do happen automatically, which is a great feature, but a heads-up could have saved some frustration. That incident slightly marred the otherwise smooth experience. The onboarding flow was clear and guided me well through setting up my database and calling tools, allowing me to organize my workflow efficiently. Payments and invoicing were straightforward and prompt, making the initial setup hassle-free. Overall, their priority assistance lived up to its name, prioritizing urgent queries effectively, although improving proactive communication around updates would enhance the experience significantly. Despite that one small downside, I feel they genuinely care about user experience and are reachable when needed, which creates a reassuring environment when things go wrong.